Tap on the red Microphone icon to unmute yourself - the microphone icon should turn green.If you’re muted, the microphone icon will be red.A series of icons (including a microphone icon) will pop up.Hover your mouse over the bottom part of your meeting screen.If your microphone’s muted, you can unmute yourself in the desktop app: If the other people at your meeting can’t hear you, here are some of the issues that could be going on: Your microphone might be muted, you’re set to the wrong audio mode, or you’re using the web app version of GoToMeeting on a browser other than Chrome. The other attendees can’t hear me screenshot You can check if GoToMeeting is having an outage by checking its status on sites like Is It Down Right Now. If GoToMeeting is having an outage, you will have to wait for GoToMeeting to resolve that.Basically, the gist is this: You need to configure your firewall’s settings to allow GoToMeeting to connect you to your meetings. If you think it’s your computer’s or your anti-virus software’s firewall that’s blocking the connection, GoToMeeting actually has pretty detailed instructions on how to handle that.If it’s your internet connection, you’ll want to reset your connection and then try to connect to your meeting again.Having trouble connecting to GoToMeetingĪccording to GoToMeeting, there are three main reasons why you’re having trouble connecting to your meeting: No internet connection, a firewall is preventing you from connecting, or GoToMeeting is having an outage. Then, follow the on-screen prompts to test your speakers and microphone. In the top-left corner of your meeting screen, tap the GoToMeeting drop-down menu and select Preferences > Audio. You can also check your computer’s audio setup by testing your speakers and microphone via the GoToMeeting desktop app’s audio tests, located in the app’s Preferences menu.
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