![]() Four of the services use Symantec's pcAnywhere (although two of these four let customers run a different program if they choose), one service makes no recommendation (customers decide which product to use), and one service uses a home-built administration console. I surveyed six participants from Windows 2000 Magazine's recent review of NT Web hosting services (see "NT Web Hosting Services," September 1999) and asked these companies how they enable remote administrative access to dedicated and colocated servers. Such a server's console is usually inconvenient to access locally, and remote control is the typical solution. Although Terminal Services lessens the need to use third-party remote control products for administrative purposes, it can't replace these products' Help desk functionality because the server part of Terminal Services runs only on Win2K Server, not on Windows 2000 Professional (Win2K Pro).Īn important market for these products is remote administration of dedicated and colocated servers at Web hosting services. All versions of Windows 2000 Server (Win2K Server) come with at least a two-user (administration-mode only) license for Terminal Services. Windows 2000 Server Terminal Services might offer more remote control functionality than WTS, at least when the client and server are on the same domain. WTS also has no potential as a Help desk solution. I tested product features that relate to server administration and management, although most of the products' designs and marketing clearly concentrate on remote support (i.e., Help desk functionality) and training.Īt first, I thought that NT Server 4.0, Terminal Server Edition (WTS) would be a strong alternative to these products, but WTS runs on a separate kernel with a separate set of service packs and patches and is overall an expensive way to run a system. I compared 10 remote control solutions from an NT Server 4.0 remote-administration perspective. Remote control software links client and server: From the client, you see a window containing the server's UI, and you can send commands and keystroke combinations directly to the server. In all these circumstances, you can use remote control software to control the server from a client just as if you were logged on to the server locally. Or you might need to remotely log on to a dedicated or colocated server at a Web hosting service. In some cases, the client console is more difficult to use than the server console or has a user interface (UI) that is less rich than the server's interface. Some applications simply don't provide remote-administration capabilities, and you must log on to the server locally to install any program that lacks an unattended (or silent) install option. ![]() But many tasks, such as installing a printer or changing driver settings, require you to locally log on to the server console. ![]() ![]() From an administrative support standpoint, if you use these tools, you might never need to revisit a server after you set up your system. Many modern competitive Windows NT Server applications, such as Microsoft Internet Information Server (IIS) and Microsoft SQL Server, include standard remote-administration tools. Many products offer a variety of useful remote control tools ![]()
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